FAQS

Absolutely! PLAJ uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact info@plajsaigon.com and we will contact you regarding an alternative method to place your order!

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediatelycontact our customer service teamwith your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.

After you place your order via our website, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our customer service team.

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email please contact our customer serve team.

PLAJ offers free worldwide shipping on all orders.

Pre-order item is one that you order before we have it in our inventory. You may cancel until the time your order has been processed. To cancel, pleasecontact our customer service team.

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, pleasecontact our customer service team.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. PLAJ will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

We cannot ship to PO Boxes, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For all orders, please allow 1-3 business days for your order to be dispatched from our warehouse.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom's processing.

There are no exchanges available on sale items. All sale items are sold as final sale only. Please refer to ourReturns Policyor further details.

Kaftans are one size fits all. Suitable from XS to XXL. If you have specific questions about an item that are not already mentioned in the details section on each product please contact our customer service team.

Our customer care team is available 9am till 5pm Monday-Friday. Please be mindful our team works internationally and may be on a differing time zone. Please allow 24 business hours for a response to be received. Your enquiry is important to us and we appreciate your patience as we respond to your enquiries as promptly as possible.

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