Frequently asked questions
Our Returns & Refunds policy
Our return policy lasts 14 days. If 14 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.
To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
Your item must be sent back to us in original packaging to the address we provide.
For all Order Return inquiries, please email info@plajsaigon.com
How do I create a return?
Email us at info@plajsaigon.com with your order number to initiate the process.
Are returns free?
The shipping cost of returning an item for an exchange are not covered or reimbursed by PLAJ.
Can I return a sale item?
All items marked as final sale, or with a discount code have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric pleasecontact our Customer Care team
Can I cancel/make changes to the order I just placed?
Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediatelycontact our customer service teamwith your change request details included in the email. Please note our customer care team works on a different time zone to some of our online store locations.
I ordered something and now it's on sale, will you match the new price?
Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.
Can I cancel my order without being charged?
Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.